Please familiarize yourself with this section. The factories are requiring this policy.

Return authorization Numbers Are Required On ALL Returned Merchandise! Return Authorization Numbers may be obtained by calling our office, using e-mail, or faxing us with your return information. Most merchandise purchased from eTeleproducts that is initially defective, within 30 days of invoice is eligible for replacement. If the product is defective on delivery, it must be returned intact with all parts, adapters, decorator box and instructions. We will replace only the items returned. If any products are damaged or returned to us missing parts, you will be billed for those items. The problem must be specified when the defective is returned. It should be shipped prepaid to us at 1648 Taylor Road, #135, Port Orange, FL 32128, together with a copy of your Floridawebmaster.net or eTeleproducts Sales Order or Invoice. Please note your Return Authorization Number on the outside of the packing box. Please insure all returns at full value, including U.S.Mail. eTeleproducts is not responsible for returns not received at our warehouse. All Return Authorizations not received within 60 days of being issued will be canceled. You will be charged a restocking fee for any working units returned to us.

Advance Replacements for defective equipment will be handled in one of two ways. If your account is COD, CREDIT CARD, or PREPAID terms, all advance replacements must be paid for in advance. Once the defective is received at eTeleproducts, a refund will be issued. If your account is set up with Net terms, the advance replacement will be billed to your account. Once the defective is received at eTeleproducts, a credit will be issued and applied to the open invoice.

If a refund or credit is requested, it will be issued at current pricing. Discontinued and closeout merchandise must be returned to the factory for repair. Panasonic facsimile machines and Superfone Export Merchandise are Repair Only. Effective immediately, all defective Panasonic Business Telephone equipment must meet OUT OF BOX INITIAL FAILURE REQUIREMENTS. Panasonic will not accept any returns without prior approval from Panasonic's Tech Support to verify the equipment is defective. The name of the Panasonic technician must be included on the BTS Model Return Report when units are returned. Viking requires RMA call log numbers in order to return defective products to eTeleproducts. PLEASE SEE OUR LIST OF MAJOR MANUFACTURERS to obtain the return address you need by clicking the button at the top of this page.

Manufactures have continued to adopt stricter defective return policies which we, in turn, must convey to you: At the point of sale, please familiarize yourself about the warranty offered by the manufacturer. Note: Most warranty instructions are outlined in the product's owner's manual.

Should the product fail in service within the warranty period, the warranty exists between you and the manufacturer. If you choose to return the equipment, you should return it to the appropriate factory for repair. Return the defective unit directly to the factory listed on the inside of the the product manual. eTeleproducts will not handle repairs.

MANUFACTURERS